Customer Self-Service Portal: What to Include (a SaaS Guide)
A customer self-service portal needs 7 parts: search, articles, courses, walkthroughs, community, account actions, and a clear human path. See how each works.
By Onur Öztürk
Customer & Employee Training
Customer & Employee Training articles, guides, and product updates from the Mini Course Generator blog.
How to Build a Customer Education Academy in a Weekend (Without Hiring a Developer)
A step-by-step guide to launching an LMS-style customer education academy in a weekend, complete with onboarding, quizzes, certifications, and learning paths that cut support tickets and speed product adoption.
By Onur Öztürk
7 Proven Customer Training Practices to Improve Customer Retention in B2B SaaS
Seven customer-training tactics drawn from B2B SaaS product teams, from microlearning and digital badges to certifications, that drive adoption and keep users renewing.
By Onur Öztürk