Customer & Employee Training articles, guides, and product updates from the Mini Course Generator blog.
The most-quoted onboarding statistic in the industry traces to a software vendor’s marketing claim, not to SHRM research. Here is the onboarding process explained with the frameworks attributed properly and the numbers checked.
Four product categories answer to the name “onboarding software”. We read every vendor’s own pages and applied one test: courses, or checklists?
How to build a new hire training plan for the first 30 days, week by week. Includes why the 70-20-10 rule is the wrong model for new hires, with sources.
A complete new hire onboarding checklist in four stages. Every item names its owner. No email gate, no download, no tool to sign up for. Copy it from the page.
Three employee training plan templates, filled in with real examples, plus the two columns every other template leaves out. On the page, no download, no tool.
A practical sequence for training a new hire, the five-step method for teaching one task, and the four failure modes that make most new-hire training fail.
A training matrix template with five defined states instead of ticks, the skills matrix it is often confused with, and the one column spreadsheets always miss.
Enablement is not another word for customer success. The working definition, how it differs from success and support, and how small teams run it without new headcount.
The customer training software market just consolidated, and most roundups have not noticed. Ten platforms, verified and screenshotted, with real pricing where it exists.