Customer Self-Service Portal: What to Include (a SaaS Guide)
A customer self-service portal needs 7 parts: search, articles, courses, walkthroughs, community, account actions, and a clear human path. See how each works.
By Onur Öztürk
Author
Co-Founder
Onur Öztürk
Onur is the co-founder of Mini Course Generator. He started using AI for educational content creation in 2021, back when “ai agents” wasn't a LinkedIn headline yet; roughly two years before the ChatGPT hype. A father and a committed believer in the kaizen approach, he's more interested in small, continuous improvements that compound into something remarkable than in chasing the next big thing. Outside of work, he enjoys swimming (and chilling) in the Aegean Sea for long hours during summer, and waiting for summer to come during the rest of the year.
AI for Instructional Design: What to Use, What to Skip
You have tried AI on a module or two, and the results were mixed. This stage-by-stage guide shows where AI genuinely helps instructional designers, where it quietly invents facts, and a 30-minute workflow to test it on a real project.
By Onur Öztürk
eLearning Content Development: The Ultimate FAQ Guide
Answers the most common questions about eLearning content development, from the ADDIE workflow and authoring tools to interactivity and quality, plus how AI can generate a full course outline in minutes.
By Onur Öztürk
How to start selling courses in the age of AI and extensive content all over the web?
Why would anyone pay for a course when AI and free content are everywhere? Practical strategies for launching and selling online courses when you don’t yet have a recognized name or built-in audience.
By Onur Öztürk
How to Build a Customer Education Academy in a Weekend (Without Hiring a Developer)
A step-by-step guide to launching an LMS-style customer education academy in a weekend, complete with onboarding, quizzes, certifications, and learning paths that cut support tickets and speed product adoption.
By Onur Öztürk
How Hard Is It to Create an Online Course?
Course creation feels harder than it is. See how a document-to-course workflow, AI-drafted quizzes, and integrations like Canva and YouTube let you launch engaging mini-courses without tech skills.
By Onur Öztürk
The Complete Accessibility Guide for Online Course Creators
One in four US adults has a disability, and the ADA web-accessibility deadlines just moved. Here is what WCAG compliance actually requires from course creators, the checklist that covers most of it, and how to test your course.
By Onur Öztürk
7 Proven Customer Training Practices to Improve Customer Retention in B2B SaaS
Seven customer-training tactics drawn from B2B SaaS product teams, from microlearning and digital badges to certifications, that drive adoption and keep users renewing.
By Onur Öztürk
The Secret to Teaching ESL Listening More Effectively: Microlearning
Why listening skills make or break English fluency, plus practical steps for building engaging ESL listening exercises and using Mini Course Generator to turn them into bite-sized, interactive microlearning lessons.
By Onur Öztürk