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Conflict Resolution and Negotiation

9 course modules and mini-course templates

Navigating Difficult Conversations

This course provides practical tools and strategies to help learners approach and manage difficult conversations effectively, promoting positive outcomes and strengthening relationships in personal and professional settings. Through interactive exercises, case studies, and role-plays, learners will develop the confidence and communication skills necessary to handle challenging discussions with empathy, assertiveness, and respect.

Advanced Negotiation: Dealing with Tough Negotiators

This course is designed to help you develop the skills and strategies necessary to effectively negotiate with tough, aggressive, and unfair opponents. Through a combination of lectures, discussions, and simulations, you will learn how to analyze your negotiating counterparts, understand their motivations and concession limits, and respond to their tactics with confidence and assertiveness.

Ethics in Negotiation

This course explores the role of ethics in negotiation and teaches students how to navigate complex ethical dilemmas in a negotiation setting. Students will learn to identify ethical issues, understand the impact of ethical behavior on negotiation outcomes, and develop strategies for negotiating ethically and fairly.

Facilitative Leadership for Conflict Resolution

This course empowers learners with the skills to lead and facilitate productive conversations in challenging situations, enabling them to manage conflicts constructively, build consensus, and promote positive relationships in diverse settings. Through experiential learning, students will develop their emotional intelligence, effective communication, and problem-solving abilities to foster collaborative environments and ensure successful outcomes.

Mediation Skills for Leaders

This course provides leaders with the necessary skills to effectively mediate conflicts within their teams or organizations. Through interactive exercises and discussions, participants will learn how to facilitate constructive conversations, promote understanding, and help parties in conflict reach mutually beneficial agreements.

Building Consensus and Collaboration

This course focuses on developing practical skills for building consensus and fostering collaboration in diverse settings. Through interactive exercises and discussions, students will learn to navigate differing viewpoints, facilitate productive conversations, and create shared goals that drive successful collaborations.

Conflict Resolution Strategies in the Workplace

This course explores effective strategies for resolving conflicts in the workplace, promoting positive work environments, and enhancing communication and problem-solving skills among colleagues. Participants will learn to identify common sources of conflict, apply appropriate conflict resolution techniques, and maintain healthy, productive working relationships.

Conflict Management Coaching

This course provides a comprehensive understanding of conflict management coaching, teaching practical skills to help individuals and organizations manage conflicts effectively. Through this program, learners will develop the ability to facilitate constructive conversations, promote understanding, and build lasting solutions to disputes.

Negotiation Techniques for Leaders

This course provides leaders with the essential skills and strategies needed to effectively negotiate and resolve conflicts in the workplace. Through interactive exercises and real-world examples, students will learn how to build trust, communicate persuasively, and achieve successful outcomes in any negotiation scenario.

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